Patient Rights and Responsibilities Policy

As a patient you can expect

To be treated with courtesy and respect for your privacy and dignity
To receive treatment on the basis of your clinical need
To be able to choose to have a relative or friend with you during consultations
To be told when an appointment is likely to be
To be told on arrival of any delays are occurring and to receive an explanation why
To know the names and professional status of all staff involved in your care
To receive an explanation and, where appropriate, an apology if things go wrong
To be able to complain if you are unhappy about the treatment you receive
To choose whether you see medical or other healthcare students
To be able to request a second opinion

To treat the staff who care for you with courtesy and respect
To inform us if you change your address or telephone number
To consider the consequences of refusing treatment or not following medical advice
To attend appointments on time
To let us know if you cannot keep your appointment
To tell us if you have any allergies or sensitivities to medications
To treat other patients with courtesy and respect